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  • Q: Where is your town located?
    A: We are located just north of Boise. Please refer to our Driving Directions section for more details on finding your way to Hidden Springs.
  • Q: What time is check-in?
    A: Check-in starts at 3pm. Early check in may be available. Please inquire.
  • Q: Are your houses pet-friendly?
    A: No, our homes are not pet-friendly. However, we may make an exception for you. Please check with us if you are interested in a pet-friendly Vacation Rental.
  • Q: What time is check-out?
    A: Check-out time is 11am.
  • Q: I cannot find an answer to my question!
    A: If you were not able to find an answer on our website, please contact us directly and we will get back to you as soon as we can. Visit our Contact Us page to fill out a quick form, or call us at 425-766-4648. If you decide to call outside of our working hours, please leave a message and we will get back to you in the morning. Thank you for your interest!
  • Q: What is your cancellation policy?
    A: If you would like to cancel your reservations more than 7 days in advance, there is a $50.00 fee. There is no refund on bookings within less than 48 hours.
  • Q: What if I am arriving late?
    A: We understand if you need to arrive later in the day. Please call us at 425-766-4648 and let us know when you will be arriving so arrangements can be made to check you into your Suite.

Common Questions about Vacation Rental Homes

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